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Capture not working

Usually a stale extension, a blocked page, or being signed out.

Available on all plans

What it is

If a lick doesn't save, the fix is almost always one of four things.

Setting it up

  1. 1Check you're still signed in — reload the app.
  2. 2Try capturing directly from Feed The Frogg to see if the app itself works.
  3. 3If only the extension fails, reload the page and re-pin the extension.
  4. 4Some sites block extensions (bank pages, PDF viewers) — copy the text and paste instead.

Using it day to day

  1. 1Very large files may time out; try a smaller image or paste the text.
  2. 2If a capture saved but you can't see it, check your Inbox before assuming it's lost.

The C shortcut is the fastest way to confirm the app side is healthy.

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