Refund Policy

We offer a 30-day money-back guarantee. If GetFrogg is not right for you, you can request a full refund within 30 days of your order date — including for Frogg Fusion and Frogg Fusion Pro subscriptions and for one-time credit packs. You do not need to give a reason.

Payments for GetFrogg are processed by our reseller and Merchant of Record, Paddle.com. To request a refund, visit paddle.net and look up your order using the email address you purchased with, or email us at support@getfrogg.com and we will arrange it for you.

Refunds are returned to your original payment method. Processing times depend on your bank or card issuer and typically take 5–10 business days after approval.

You can cancel a subscription at any time from the Billing page in your GetFrogg dashboard or via paddle.net. Cancellation stops future renewals; your plan stays active until the end of the period you have already paid for. Downgrades take effect at your next renewal date, and upgrades take effect immediately.

Cancelling a subscription is separate from requesting a refund. If you want money back as well as cancellation within the 30-day window, ask for a refund using the steps above.

Frogg Basic is free forever and requires no credit card, so you can try GetFrogg before paying anything.

Anything unclear, or a problem with a charge? Email support@getfrogg.com and we will sort it out. Paddle also handles billing enquiries directly as Merchant of Record, under Paddle's refund policy.